Returns, Exchanges & Warranty
Returns:
Unused or unworn items can be returned within 30 days, just follow this link.
If your order is outside of 30 days but you have an issue with your order and are within our 1 year warranty period, feel free to reach out to help@biscuitandballs.com.
For all international orders, please reach out to help@biscuitandballs.com to receive details on processing a return for a refund.
Please follow this link for any returns you need to make within 30 days of your delivery. You will receive a pre-paid shipping label and once we receive your return back at our warehouse you will receive your refund.
Exchanges:
Exchanges are easy! Any unused or unworn items can be exchanged within 30 days- follow this link to return your original item and get your refund so you can purchase the item you want.
Any international exchanges, please reach out to help@biscuitandballs.com to receive details on processing an exchange.
Warranty:
We’ve worked hard to create a set of essentials that are durable and lasting. That’s why nearly all of our items are protected by a limited one-year warranty. Sure, wear and tear happens, especially when pets are involved, but If the items you’ve ordered aren’t performing as they should within a year of purchase, we’ll fix or replace them free of charge. Email us at help@biscuitandballs.com to learn more about our warranty.
Uh oh...my dog broke the item:
We understand some pups play with items and wear and tear happens. If items become chewed up, unfortunately this is not considered our usual wear and tear. These items cannot be replaced or returned. We are only able to assist with items that are un-opened, unused, or unworn. We do not consider this a defect on our part.